Clinic Manager

The care you want, the respect you deserve.

3W Medical for Women is a nationally accredited non-profit women’s clinic that provides evidence-based health services, education, and support free of pressure or judgment.

We offer free-of-charge health assessments and consultations with caring, licensed medical providers. We do not require insurance or proof of income and do not profit from the medical decisions women make.

If you believe that women are strong and capable of making their own healthcare decisions, then 3W is the place for you!

REPORTS TO: CEO

FSLA STATUS: 1.0 FTE; Exempt

EXPECTATIONS:

The Clinic Director will acknowledge in writing their agreement to comply with the organization’s Behavioral Commitments document as well as all other applicable policies.

JOB SUMMARY:

The Clinic Manager leads and supervises the clinical day-to-day operations and manages the overall organizational accreditation. The Clinic Manager may hold a WA State medical license (RN, ARNP, PA, etc.) but not required. The Clinic Manager ensures that care is conducted in accordance with established standards of care and organizational policies and procedures. The Clinic Manager works with the Medical Director to maintain and enforce clinical policies and procedures, to monitor compliance and to conduct quality improvement programs, and act as the direct supervisor for all clinical staff. The Clinic Manager plays an integral role in the supervising, education, and training of paid and volunteer staff and developing and enforcing clinical procedures for best practices.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES: (other duties may be assigned) Definition: “Physician” is used below to represent licensed independent providers, such asMD, DO, and ARNP (Nurse Practitioner).

1. Works collaboratively with Medical Director and CEO to promote care of patients according to the organizational mission and values.

2. Upholds organizational mission and values and demonstrates them daily to staff and volunteers.

3. Manages the day-to-day operations for staff, patients, and guests. Must refer to CEO for all media and press release requests.

5. Implements the expansion of clinical days and hours as directed by the Medical Director & CEO.

6. Oversee and coordinates all educational training including but not limited to STI Testing Training, Well Women Training, and Ultrasound Training.

7. In collaboration with the Executive Assistant, manages recruiting and interviewing of clinical personnel.

8. Participates in WSAC medical meetings, collaboration, and retreats.

9. Manages clinical interpersonal situations as they arise and informs and include leadership when necessary.

10. Lead semiannually peer review and chart review process for all medical personnel.

11. Manages EMR in partnership with the Executive Assistant.

12. In collaboration with the Medical Director, ensures compliance with accepted standards of care and professional guidelines such as those published by ACOG, AWHONN, CDC and other appropriate organizations.

13. In collaboration with Medical Director, maintain and update community resources and educational materials.

14. In collaboration with the Advancement Department, maintain and update patient app.

15. Attends appropriate continuing education and training on aspects of women’s health care appropriate to the services provided by the clinic.

16. Assists Medical Director with development and recommendation of patient education materials.

17. Oversee office and medical assistants to manage patient flow within the clinic.

18. Follows and monitors compliance with policies and procedures for reports of ultrasounds, laboratory tests, and other medical tests performed either internally or referred externally.

19. Supervises all medical personnel including providers, nurses, medical assistants, and volunteers.

20. As instructed by the Medical Director, arranges, and organizes medical education and training for staff and volunteers.

21. Collaborate with other non-profits organizations to further clinic reach.

22. Hold organizational meet-and-greets to promote community collaboration.

23. Research and implement expanded medical and social services as requested by leadership.

24. Ensures clinical personnel follow organizational guidelines for attendance, punctuality, and overall dependability.

25. Accountable for effective performance and follow-through of all assigned responsibilities and for completing responsibilities within designated (or agreed upon) timeframes. Completes responsibilities in a manner consistent with organizational policy, goals, and values.

26. Performs other duties as assigned by Medical Director and CEO

27. Must have 1:1 meeting with CEO when scheduled.

28. Must schedule regular 1:1 clinical with clinical personnel members.

29. Work collaboratively with the Advancement department and attend promotional events.

30. Work collaboratively with the CEO and Advancement Department on patient stories and patient experiences.

31. Must give WAMS and 3W Medical for Women permission to video and take pictures of employee for all promotional materials and where it is appropriate for use of employee images.

COMPETENCIES AND QUALIFICATIONS

Education and Licensure:

• BLS certification (may be accomplished after hire)

Professional Experience:

• Two to five years of clinical experience, women’s health preferred.

• Experience in development, implementation, monitoring, or evaluation of medical policies and procedures.

• Experience in patient advocacy or case management comparable to that periodically carried out by either inpatient or outpatient nurses: for example by researching and facilitating resources such as community services, access to health insurance information, home care, or similar case management and social work functions.

• Two to five years of management experience

Communication and Interpersonal Skills:

• Proficiency in reading, writing, comprehending and speaking English as required for business necessity.

• Demonstrates respect for others without consideration of their status or position.

• Has skill in communication and in engendering trust relationships.

• Understands and communicates decision-making and problem-solving strategies.

• Demonstrates compassion and warmth in interpersonal relationships.

• Demonstrates ability to effectively motivate staff.

• Demonstrates skill in developing and maintaining team cohesiveness and facilitation of staff members in supporting and learning from each other. Provides effective, positive and constructive feedback.

• Manages and knows how to de-escalate difficult or emotional situations. Responds promptly to customer and staff needs. Solicits customer and staff feedback to improve service. Responds to requests for service and assistance. Knows when to call in assistance as necessary.

• Maintains confidentiality. Listens to others without interrupting. Maintains a professional demeanor.

• Demonstrates knowledge of EEO policy. Shows respect and sensitivity for cultural differences.

• Promotes a harassment-free environment. Builds respect for diversity.

• Knows how to communicate with supporters and broaden base of support.

Clinical Knowledge and Skills:

• Has knowledge of pregnancy and fetal development.

• Demonstrates teaching ability to raise knowledge level of the team.

• Demonstrates thorough and perceptive skills in obtaining patient histories. Preferred, but not required.

• Demonstrates efforts to continue increasing clinical knowledge and skill. Preferred, but not required.

Business Management Skills:

• Must possess basic skills to use Microsoft Office, specialized software and electronic office equipment.

• Works within approved budget. Develops and implements cost saving measures. Contributes to profits and revenue. Conserves organizational resources.

• Designs work flow and procedures to support the clinical services.

• Demonstrates ability and willingness to make informed decisions.

• Demonstrates problemsolving skills that take into consideration appropriate time, place, realities and circumstances.

• Deals with new situations with flexibility and creativity.

• Looks for ways to improve and promote quality.

• Shows ingenuity in overcoming unexpected situations, introduces new approaches with the ability to streamline operations and increase efficiency in collaboration with team members.

• Able to assist non-clinical staff, such as receptionist, in responding to customers.

Integrity and Dependability:

• Upholds organizational values, particularly honesty and trustworthiness.

• Is punctual for work and meetings and arranges for coverage when absent.

• Keeps commitments.

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually light to moderate. Other conditions are typical of a medical office environment. At times, travel by personal vehicle will be required for outside meetings with vendors, stakeholders and others.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified, nor do they address the performance standards that must be maintained.